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DFW Policies & Forms

Packing Equipment

When packing equipment for shipment, always include all information needed to process your equipment at our facility. General information needed is:

Packing slip with letter head or company name, address, phone # and name of individual to advise of equipment status.

Equipment description (type or part number) with equipment malfunction and specifics. Example: Altimeter reads 100 feet high, gyro flag in view, deviation meter hangs, etc. Service required (bench check and advise, repair as required, return to overhaul condition, etc.). Freight Carriers

If your request a specific return freight carrier, we will see that your equipment is returned and shipped by that carrier. If not specified, generally your equipment will be returned by the same carrier on which it arrived, our system also allows us to set up your account so that shipping is charged directly to you by your preferred freight carrier.

Insurance

The customer is responsible for insuring shipments to our facility. Insurance on return shipments will be made in the amount of the customer's request.

Export Compliance Policy Statement

DFW Instrument, LLC is committed to compliance with all export controls in the Export Administration Act (EAA) and the Export Administration Regulations (EAR) of the Department of Commerce, and the Arms Export Control Act (AECA) and International Traffic in Arms Regulations (ITAR) of the Department of State. This commitment extends to promoting strict compliance on an ongoing basis with terms and conditions.

In order to comply with export control laws established by the US Department of Commerce and the US Department of State, DFW Instrument Corp. requires a written statement defining the ultimate End User and the End Use of each product to be exported from the United Sates. Please be advised this information will be required no later than the time of order placement.

Sale of any products and/or services by Seller is expressly conditioned on Buyer's assent to the DFW Instrument Corp. terms and conditions. Any additional or different terms proposed by Buyer are expressly objected to and will not be binding upon Seller unless specifically agreed to in writing by Seller's authorised representative.

If you have any questions regarding our Export Management and Compliance Program please contact the Export Compliance Manager (ECM) via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Repairs Warranty Policy

Repairs

Equipment which have been repaired and recertified will carry a 90 day limited warranty for use in pleasure or Corporate Aircraft Operators and a 45 day limited warranty for use in Commercial Airline or Flight Simulators. This limited warranty only covers the specific sections in which preventive maintenance or corrective actions were performed to correct defects on initial repair. This limited warranty covers all workmanship on labor performed and any parts replaced on the previous repair.

Price

Not all equipment on our Capabilities Listing can be quoted a flat rate overhaul price, but those which can will be promptly given via phone or fax.

Conditions of Price Quote

All prices are given under the condition that the type and part number of equipment quoted are the same as received for the overhaul quote and can be returned to overhaul condition within our standard overhaul cost. The determination as to the condition of equipment received for overhaul and the cost required to return it to overhaul condition will be made after testing and visual inspection of the quoted equipment.

Flat Rate Overhaul

Equipment under this type of overhaul will carry a six (6) month limited warranty for use in pleasure or Corporate Aircraft Operators and three (3) months for use in Commercial Airlines or Flight Simulators. This limited warranty covers all workmanship on labor performed and any parts replaced during standard overhaul. Electric components are excluded, due to their unpredictability. Examples: IC Chips, Transistors, Coils, Stators, Sensors, Etc.

Time and Material Overhaul

Equipment under this type of overhaul will carry a ninety (90) day limited warranty for use in pleasure or Corporate Aircraft Operators and a thirty (30) day limited warranty for use in Commercial Airlines or Flight Simulators. This limited warranty covers all workmanship on labor performed and any parts replaced to return equipment to overhaul condition. Time and material overhauls will not be quoted without prior evaluation of equipment. Common reasons for equipment to be chosen as time and material overhaul are due to parts availability, fluctuating part price. Equipment history reflects varying requirements to return to overhaul condition. For these and other reasons no fixed price can be established for return to overhaul condition until equipment is evaluated.

Return of Unused Equipment

In the event a unit shipped for an Exchange or Rental requirement must be returned unused, in it's original unopened packaging, via appropriate shipping methods within five (5) business days of the purchase date. Due to changing needs or for any other reason, prior authorization for the return shipment is required. Please contact James Zollo at 972-478-2504. DFW will charge a 20% restocking fee to cover cost of shipping, re-certification and restocking of the unused equipment, unless the unit is returned within five (5) business days of the purchase date. Custom charges, import duties, brokerage fees and other related charges are the responsibility of and must be paid by the customer. DFW reserves the option to invoice the customer for any costs incurred in the recertification of any unit returned for credit. No discount applies.

Condition

Warranty consideration will only be given if equipment fails to meet manufacturers regulations, final tests or alignment specifications. In any warranty repair, DFW reserves the right to replace equipment found to exceed reasonable cost to return to service. If any unit returned for claimed warranty is found to be functional with no defects, DFW reserves the right to invoice the customer for any costs incurred in the recertification of that unit. Warranty repair at any non-DFW facility must receive prior written approval from James Zollo at DFW. Failure to receive such prior approval will result in nonpayment of repair charges. The seller shall have no other obligation or liability, whether under this order or otherwise on account of such articles. In no event, shall the seller be liable for the loss of use or for incidental, indirect or consequential damages. DFW assumes no responsibility for cost of: removal, installation, shipping, down time, unusual or related damages. Any equipment warranty given on repair or overhaul is voided if equipment is found with: broken or missing seals, improper shipping or handling, altered, damaged by related equipment or abused.

Exchange Policy

Price

Exchange prices are quoted on the basis that the customer will return core(s) of the same part number as invoiced, in normal, repairable condition in compliance with any applicable F.A.R.'s. All prices and charges are in U.S. dollars, exclusive of any customs duties, taxes, shipping fees or special handling and are subject to change without notice. DFW reserves the option to reject any returned core units that are unacceptable.

Acceptable Cores

An acceptable core is a unit of identical type and part number as the exchange unit provided by DFW, and must be in repairable condition. DFW reserves the right to refuse acceptance of any unit that has been subject to damage beyond normal wear and tear or inept repair attempts.

Unacceptable Cores

An unacceptable core is a unit that has been damaged from external causes such as fire, crash, submersion, cannibalization, inept repair, abnormal wear, etc. If abnormal damage is found, either at the time of exchange or later during overhaul, the exchange price will not be applicable. Instead, the customer will be invoiced on a time and material basis for the abnormal work actually performed, plus the cost of the exchange unit. If an exchange core is found to be Beyond Economical Repair, the customer will be invoiced for the core charge. If an acceptable core is received over thirty (30) days past the date of invoice, DFW reserves the right to credit the core charge less a 20% late fee and/or billed at a rate of $60.00 per day until received.

Late Core Returns

Exchange core units must be returned to DFW within 2 weeks (10 business days) from the shipping date of the exchange unit or late charges will be accrued until item is returned. If a core is not returned, DFW will invoice for an outright purchase at current market or replacement cost. An extended core return deadline will only be considered at the time of sale. If an acceptable core is received over thirty (30) days past the date of invoice, DFW reserves the right to credit the core charge less a 20% late fee and/or billed at a rate of $60.00 per day until received.

Warranty

Exchange equipment will carry a six (6) month limited warranty for use in pleasure or Corporate Aircraft Operators and three (3) months limited warranty for use in Commercial Airlines or Flight Simulators. DFW's obligation under this warranty, however, shall be limited to workmanship on labor performed and replacement of any article completed at the time of repair / overhaul. Also, see Equipment Warranty Policy. Warranty will be denied if the units DFW seals have been broken and/or the unit has been tampered with.

Fillable DFW Forms

Fillable Forms

 

 
**All DFW manufactured products and software is wholly owned and developed onsite by DFW Instrument Corp. All rights are reserved.